Frequently Asked Questions

Overview

What is Prosper Health?

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Prosper Health is the first telehealth provider focused exclusively on autistic and neurodivergent adults. We are affirming and strength-based, and adapt our care specifically for autistic adults! All of our services are provided virtually via telehealth and we accept most major insurances! Whether you are seeking a diagnosis for the first time or are looking for on-going therapy, we would love to support you and help you achieve your goals.

What types of conditions do you treat?

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Our support is individualized based on your needs, but we commonly help people with the overlap of autism, neurodivergence and any of the following: Anxiety and depression, trauma / PTSD, processing and understanding a late diagnosis, autistic burnout, executive functioning challenges, social or relationship difficulties, life transitions and / or entering adulthood, sensory management, emotional regulation, and more.

What's the difference between an assessment and therapy?

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If you don’t have a diagnosis yet and would like to go through our assessment process, we offer assessments with licensed psychologists in your state who specialize in diagnosing autistic adults. Each psychologist is specifically trained to recognize autism in subtle and difficult to identify cases.

If you are autistic, identify with autistic traits, or want to work with someone who specializes in neurodivergence, we offer ongoing support through therapy with therapists specialized in working with autistic adults. At Prosper, we take an adapted approach to therapy that is modified specifically to meet the unique needs of autistic adults. Our therapists can work with you to meet your goals. A prior diagnosis is NOT needed to begin therapy.

Tell me more about assessments.

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As stated above, if you don’t have a diagnosis yet and would like to go through our assessment process, we offer assessments with licensed psychologists in your state who specialize in diagnosing autistic adults. Each psychologist is specifically trained to recognize autism in subtle and difficult to identify cases.

An assessment consists of 3 sessions with a licensed psychologist. The first two sessions are 90 minutes each and are called clinical interviews. They’re generally scheduled within 7 days of each other and in each session, your clinician will ask questions about your background, behavior, mental health challenges, how you communicate and more.

The third and last session is a feedback session. It’s usually 30 minutes and designed to provide the results of the assessment, recommendations, and next steps. It generally happens the week after your second session.

Each assessment is summarized in an official report, written and signed by your psychologist. The report is yours to do what you want with.

Of course, if you want services beyond the initial assessment, we offer ongoing support with therapists specialized on providing neurodivergent-affirming therapy. Our team can work with you on a personalized support plan to help you reach your goals.

Tell me more about therapy.

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We offer ongoing support through therapy with therapists specialized in working with autistic and neurodivergent adults. At Prosper, we take an adapted approach to therapy that is modified specifically to meet the unique needs of autistic adults. Our therapists can work with you to meet your goals. A prior diagnosis is NOT needed to begin therapy.

We’ll aim to match you with a therapist that meets your preferences (e.g., identity, gender, etc.). During your first session or two, the therapist will want to learn more about your background and goals. In subsequent sessions, you and your therapist can work together to figure out a treatment approach that works best for you.

What types of conditions do you treat?

˅

Our support is individualized based on your needs, but we commonly help people with the overlap of autism, neurodivergence and any of the following: Anxiety and depression, trauma / PTSD, processing and understanding a late diagnosis, autistic burnout, executive functioning challenges, social or relationship difficulties, life transitions and / or entering adulthood, sensory management, emotional regulation, and more.

Do I need a formal diagnosis to begin with Prosper Health?

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Nope! In fact, many of our clients start without a formal diagnosis. We do not require an autism diagnosis for therapy. We are here to help support you with your goals, regardless if you have a diagnosis or label.

Insurance and Billing

How much does it cost?

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We are covered by many of the leading insurance carriers. When you submit your information, we’ll work to verify it within 1 business day and then send you an email or text with an estimate of your cost-sharing.

Are you in-network with my insurance?

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Currently (as of November 2023), we accept Aetna, United, Cigna, Oscar, Oxford in all states, and Blue Cross Blue Shield in North Carolina, Texas, and Illinois (sometimes). We are constantly looking to add insurances to make sure people are covered.

If you are not covered by these insurances, cash pay is available. Therapy is $125 per session and assessments are $950 for the entire process.

What's the difference between an assessment and therapy?

˅

If you don’t have a diagnosis yet and would like to go through our assessment process, we offer assessments with licensed psychologists in your state who specialize in diagnosing autistic adults. Each psychologist is specifically trained to recognize autism in subtle and difficult to identify cases.

If you are autistic, identify with autistic traits, or want to work with someone who specializes in neurodivergence, we offer ongoing support through therapy with therapists specialized in working with autistic adults. At Prosper, we take an adapted approach to therapy that is modified specifically to meet the unique needs of autistic adults. Our therapists can work with you to meet your goals. A prior diagnosis is NOT needed to begin therapy.

What is Headway?

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Headway is a platform that we use for help on insurance, billing, and administering sessions. When working with Prosper Health, you may receive email communication directly from Headway.

Do you offer self-pay or payment plan options?

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If you are not in-network with insurance, we offer affordable self-pay options. Therapy is $125 per session and assessments are $950 for the entire process. For assessments, we do offer payment plans. If you are interested, please contact help@prosperhealth.io for more information.

Assessments

What are the limitations of a Prosper assessments?

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The Prosper Health assessment is NOT a full neuropsych. It is an ASD-only assessment and is completed entirely virtually. Given this, it may not be a good fit if: the case is highly complex with multiple differential diagnoses needed, there are immediate mental health needs for higher level of care, you / the client is non-speaking, or unable to report their internal states and personal history, you / the client are unable or unwilling to be on camera, you / the client are seeking accommodations that specifically require a physician or full-neuropsych

Can you share more about assessments or how to get scheduled?

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Please visit our webpage here to learn more about assessments!

Therapy

What is the intake process for therapy?

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We are covered by many of the leading insurance carriers. When you submit your information, we’ll work to verify it within 1 business day and then send you an email or text with an estimate of your cost-sharing.

How often do therapy appointments take place?

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Most clients do weekly sessions (~50 minutes to 1 hour). However, it is up to you to decide what works best for you (feel free to talk about this with your therapist)!

How do you match me with a therapist?

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Our admin team matches you with a therapist based on your state, availability, and the requests that you make. If you have specific requests, please let us know!

Do you offer initial consultations?

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We do not offer phone consultations. However, if you want to try an initial appointment, and you do not like it, just let us know and we will waive the fee!

What should I expect from my first therapy session?

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In your first session, you and your therapist will get to know each other and review the information from your intake form. Together, you will discuss your goals and past experiences with therapy. By the end of the session, your therapist will share a personalized care plan with you and you will schedule your next appointment.

Do you offer couples, marriage, or family therapy?

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Currently, we only offer individualized therapy. However, we do work with many clients who are seeking help with relationships and family. In these situations, we can involve other people in sessions, but we will still have an individual client.

What happens if I do not like my therapist or want to switch?

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That is ok! One of the most important parts of the therapy journey is your relationship with your therapist. If you ever do want to switch therapists for whatever reason, just let us know by emailing help@prosperhealth.io and we will make it happen!

Still have questions? Email us at help@prosperhealth.io