Frequently Asked Questions
Here, you’ll find answers to the most common questions patients have.
If you don’t find what you’re looking for, please don't hesitate to reach out to us.
Overview
What is Prosper Health?
Prosper Health is the first telehealth provider focused exclusively on neurodivergent adults. We are affirming and strength-based, and adapt our care specifically for neurodivergent adults! All of our services are provided virtually via telehealth, and we accept most major insurances. Whether you are seeking a diagnosis for the first time or are looking for ongoing therapy, we would love to support you and help you achieve your goals.
We currently support autism assessment and neurodivergent-affirming therapy in most states, and combined Autism + ADHD assessment in a small number of states. If we offer ADHD diagnosis in your state, we will let you know during your assessment sign-up process. Note that we do not offer any standalone ADHD assessments at this time.
What types of conditions do you support?
Our support is individualized based on your needs, but we commonly help people with the overlap of autism, ADHD, neurodivergence, and any of the following: anxiety and depression, trauma/PTSD, processing and understanding a late diagnosis, autistic burnout, executive functioning challenges, social or relationship difficulties, life transitions and/or entering adulthood, sensory management, emotional regulation, and more.
We currently support autism assessment and neurodivergent-affirming therapy in most states, and combined Autism + ADHD assessment in a small number of states. If we offer ADHD diagnosis in your state, we will let you know during your assessment sign-up process. Note that we do not offer any standalone ADHD assessments at this time.
What’s the difference between an assessment and therapy?
If you don’t have a diagnosis yet and would like to go through our assessment process, we offer assessments with licensed psychologists in your state who specialize in diagnosing autistic adults (and ADHD in adults in some states). Each psychologist is specifically trained to recognize neurodivergence in subtle and difficult-to-identify cases.
If you are neurodivergent, identify with neurodivergent traits, or want to work with someone who specializes in neurodivergence, we offer ongoing support through therapy with therapists specialized in working with neurodivergent adults. At Prosper, we take an adapted approach to therapy that is modified specifically to meet the unique needs of autistic and neurodivergent adults. Our therapists can work with you to meet your goals. A prior diagnosis is *not* needed to begin therapy.
Can you tell me more about therapy with Prosper?
We offer ongoing support through therapy with therapists specialized in working with autistic and neurodivergent adults. At Prosper, we take an adapted approach to therapy that is modified specifically to meet the unique needs of neurodivergent adults. Our therapists can work with you to meet your goals. A prior diagnosis is *not* needed to begin therapy.
We’ll aim to match you with a therapist that meets your preferences (e.g., identity, gender, etc.). During your first session or two, the therapist will want to learn more about your background and goals. In subsequent sessions, you and your therapist can work together to figure out a treatment approach that works best for you.
How can I contact Prosper Health?
You can reach us through:
• Email: help@prosperhealth.io
• Phone call: 954-366-9978
• Text message: 954-539-9977
How do I refer someone?
Referring someone to Prosper Health is easy. If you are a medical or support provider, please fill out this form. If you are a friend, family, or loved one, please click Get Started above.
Do I need a formal diagnosis to begin with Prosper Health?
Nope! In fact, many of our clients start without a formal diagnosis. We do not require an autism diagnosis for therapy. We are here to help support you with your goals, regardless of whether you have a diagnosis or label.
How does Prosper Health protect my data and information?
If you would like to read more, you can do so here: https://www.prosperhealth.io/data-privacy-for-clients
Is a virtual autism diagnosis trustworthy?
Our virtual autism assessment was built from the ground up for adults. Unlike the ADOS, which was designed for children at in-person clinics, our approach uses adult-validated tools and telehealth best practices grounded in the latest psychological research. By eliminating the need for multiple specialist visits, we deliver the same diagnostic rigor at a far lower price point and with no compromise on quality.
Insurance and Billing
How much does it cost?
We are covered by many of the leading insurance carriers. When you submit your information in the contact form, we’ll work to verify it within 1 business day and then send you an email and text with a cost estimate.
Are you in-network with my insurance?
As of October 2026, we currently accept the following insurance plans: Aetna, BCBS, Cigna, Oscar, Oxford, and United in the following states: Alabama, Arizona, California, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, and Wisconsin.
Please note:
- In Michigan and Pennsylvania, we are unable to accept Cigna for therapy services.
- In Wisconsin, we do not accept Cigna for either therapy or assessments.
- In New Jersey, we only serve clients who are 21+.
- In Idaho, we do not accept most BCBS insurance plans for therapy services.
We are continually expanding our insurance options to make care more accessible. If you are not covered by these insurance plans, self-pay options are available:
- Therapy sessions: $125 per session
- Assessments: $950 for the complete autism assessment process, conveniently split into three separate payments of $316.67 each.
If you are in a state where we offer autism + ADHD assessments (limited today) and are not in-network, an Autism + ADHD assessment is $1250 for the complete autism + ADHD assessment process, split into four separate payments of $312.50 each. Note that we do not offer any standalone ADHD assessments at this time.
Do you accept Medicare or Medicaid?
Unfortunately, at this time, we are not able to accept Medicare or Medicaid. Making our services as accessible as possible is very important to our team, and we are working on being able to accept both Medicare and Medicaid in the future.
Do you accept secondary insurance?
At this time, we do not accept secondary insurance. However, you may request a superbill after the completion of services, which you can submit to your secondary insurance for potential reimbursement of any out-of-pocket expenses you may incur.
Do you offer self-pay or payment plan options?
If you are not in-network with insurance, we offer self-pay options. Therapy is $125 per session and assessments are 3 payments of $316.67.
If you are in a state where we offer autism + ADHD assessments (limited today) and wish to self-pay, an Autism + ADHD assessment is 4 payments of $312.50. Note that we do not offer any standalone ADHD assessments at this time.
We offer payment plans for assessments. If you are interested, please contact help@prosperhealth.io for more information.
What is Prosper Health's “No Surprise Billing” Guarantee?
You'll always know exactly what you'll pay before any appointment at Prosper Health. We start by providing your initial pricing estimate when you sign up.
Pricing can sometimes update after the initial estimate, and we will notify you right away if there is a change.
We will always give you at least 48 hours of notice about any changes in cost before an appointment.
For multi-session assessments: your out-of-pocket cost for the full assessment is locked 48 hours before the first appointment date, and billing will be split into three equal payments over each of the three appointments.
For therapy sessions: your out-of-pocket cost for each session is locked 48 hours before each appointment.
Payment is simple: we'll automatically charge your card on file within a few days of your appointment and email a receipt. To see what you were charged for any historical appointment, you can view your billing history through your Client Portal.
Learn more here.
What is an EOB?
An Explanation of Benefits (EOB) is a document sent by your insurance company after you receive healthcare services. It is NOT a bill – it's an explanation of what your insurance company paid for your care and what portion you might be responsible for according to your insurance plan.
What is your cancellation policy?
To cancel or reschedule an appointment, update the appointment in your Client Portal, email help@prosperhealth.io, or call (954) 366-9978. Please let us know as soon as you can. We don't currently charge fees for late cancellations or missed appointments.
What is your refund policy?
If we charged you incorrectly, we'll refund the amount you overpaid to your original payment method. If your insurance claim shows you overpaid, we refund you automatically.
What if a charge looks wrong?
You can view your billing history in your Client Portal. If a charge looks wrong, email help@prosperhealth.io, or call (954) 366-9978 and we'll look into it.
Assessments
What are the limitations of Prosper assessments?
The Prosper Health assessment is *NOT* a full neuropsych. It is an autism-only assessment (or in certain states, we offer autism + ADHD only) and is completed entirely virtually. Given this, Prosper may not be a good fit if:
- the case is highly complex with multiple differential diagnoses needed
- there are immediate mental health needs for higher level of care
- the client is non-speaking or unable to report their internal states and personal history
- the client is unable or unwilling to be on camera
- the client are seeking accommodations that specifically require a physician or full-neuropsych
What is the assessment process?
After checking your coverage, you will be logged into the Client Portal. There you will be able to schedule your assessment. After scheduling, you’ll fill out a few more forms, including a request to 1-2 references to fill out a multiple choice form about your behavior on your behalf, all so that your psychologist can be 100% prepared to personalize your assessment sessions.
For an autism assessment, you’ll have 2 90 minute assessment sessions with your psychologist. After these two sessions, your psychologist will schedule you for a final feedback session to discuss the results of your assessment. Finally, your psychologist will share a report with you (typically within 14 days, but can take longer).
If you are in a state where we offer autism + ADHD assessments and choose to pursue both, you will have one additional 60 minute assessment session before your final feedback session. Note that we do not offer any standalone ADHD assessments at this time.
How can I schedule an assessment?
Simply click “Get Started” in the top right corner and we will guide you through the process to schedule your assessment.
Do I need to include other people in the process?
We do ask that you include close contacts in the process. We ask contacts to complete virtual forms that should take no longer than 10-15 minutes per form. We require one person who currently knows you well, as well as a person who knew you well when you were a child (between the ages of 3-5 years old). You are welcome to use the same person for both. We understand it can be difficult for many people who may not have a childhood contact. Please see our answer related to this if you have further questions.
Why do I need to include other people in the assessment process?
Best practice evaluations require multiple data points, including perspectives from other raters (beyond the client themselves). We value and prioritize what adults tell us about themselves, and a client’s self-report is considered the most useful information we collect. However, ratings about early history and perspectives from others who know the person are necessary for our psychologists to round out their understanding and come to a decision.
What if I do not have a contact that knew me between the ages of 3-5 years old?
If you have a potential contact, we highly suggest including someone who knew you as a child. We do understand that this is not possible for many people, and we can accommodate the assessment without someone from childhood. Many of our clients choose to move forward without a childhood contact. It is important to note that if there are questions about early childhood, not having a contact does raise the chance that the assessment process could be inconclusive.
Therapy
What is the intake process for therapy?
After filling out the contact form, you can log into the Client Portal, where there will be one additional form to complete so that we can provide more personalized care for you. Once all the forms are complete, you will be able to schedule your intake therapy appointment with a therapist based on availability and any preferences you may have (identity, gender, style, etc).
How often do therapy appointments take place?
Most clients do weekly sessions (~50 minutes to 1 hour). However, it is up to you to decide what works best for you (feel free to talk about this with your therapist)!
Do I need a formal diagnosis to begin therapy with Prosper Health?
Nope! In fact, many of our clients start therapy without a formal diagnosis. We are here to help support you with your goals, regardless of whether you have a diagnosis or label.
Do you offer initial consultations?
We understand starting care is a big step. While phone consultations aren’t part of our current process, you're always welcome to begin with an initial appointment. If something doesn’t feel right or you need support, just reach out—we’re here for you at help@prosperhealth.io.
What should I expect from my first therapy session?
In your first session, you and your therapist will get to know each other and review the information from your intake form. Together, you will discuss your goals and past experiences with therapy. By the end of the session, your therapist will share a personalized care plan with you and you will schedule your next appointment.
Do you offer couples, marriage, or family therapy?
Currently, we only offer individualized therapy. However, we do work with many clients who are seeking help with relationships and family. In these situations, we can involve other people in sessions, but we will still have an individual client.
What happens if I do not like my therapist or want to switch?
That is ok! One of the most important parts of the therapy journey is your relationship with your therapist. If you ever do want to switch therapists for whatever reason, just let us know by emailing help@prosperhealth.io and we will make it happen!
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